Privacy Policy

When you contact us, call or text us, or fill out the website form, we may collect:

• Your name
• Your phone number
• Your email address, if you provide one
• Your ZIP code or neighborhood, if provided
• The service or task you need
• Anything you type into the form or tell us about the job
• Your contact preference and scheduling or timeframe details, if provided
• Photos you choose to upload
• The content of calls, texts, or messages as needed to follow up on your service request

We use this information to:

• Understand the work you are asking about
• Prepare or discuss a quote
• Contact you about your request
• Schedule and perform the work
• Follow up about the job or appointment
• Keep reasonable business records related to the request or work

Photos are used to help evaluate the work and prepare a quote.

When you contact us and give us a mobile phone number, we may send you text messages about your service request, quote, appointment, or work. These are messages related to the reason you contacted us. Message and data rates may apply.

You can stop text messages at any time by replying STOP to any message. You may also call or text us at (704) 520-2660 and ask us to stop.

We do not use your consent to receive service-related texts as permission for unrelated third-party marketing.

We use Google Analytics 4 to understand how visitors use this website and improve our pages and quote flow. Google Analytics may collect information such as the pages you view, your device and browser, approximate location, the page or site that referred you, and interactions such as quote-form starts, quote submissions, phone or text link clicks, photo uploads, and guide downloads.

Analytics uses cookies or similar identifiers. We do not send your name, phone number, email address, ZIP code, project description, or uploaded filenames to Google Analytics. We use this information in aggregate and do not use it to identify you personally.

We do not sell your personal information. We do not share your personal information with other companies for their own marketing or advertising.

We may use service providers that help us run the website, store quote requests and photos, send messages, or provide the service you requested. They receive information only as needed to perform those functions for us.

Website requests and optional photos are stored using service providers we use to operate the site. Uploaded quote photos are kept in private, non-public storage. Access is limited to the people and systems that need it to respond to and manage service requests.

No method of storage or transmission is perfectly secure, but we keep the information we collect limited to what is needed to respond to and complete your request.

To ask us to delete the personal information connected with your service request, call or text (704) 520-2660 and tell us you are making a privacy or deletion request. We may need to confirm enough information to locate the correct request. We will remove information we no longer need to keep for a legitimate business or legal reason.

If this policy changes, the updated version and a new "Last updated" date will appear on this page.